Cancellation Policy

At Beatricetee, we understand that plans can change, and you may need to cancel your order. We aim to make the cancellation process as smooth and hassle-free as possible. Please review our cancellation policy below for further details.

Cancellation Timeframe

You may cancel your order within 24 hours of placing it. If you wish to cancel after this 24-hour period, please contact us at [email protected] as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that your order can be canceled.

Please be aware that if your order has already been shipped, it cannot be canceled. In such cases, customers must follow our return policy to request a refund. If you receive a damaged or incorrect item, Beatricetee will cover the cost of return shipping and provide either a full refund or an exchange.

Processing and Shipping Time

Orders typically take 2-4 business days for processing and 5-8 business days for shipping. Once your order has been processed or shipped, cancellation is no longer possible.

Refund Policy

If your order is successfully canceled, we will begin processing your refund within 7-9 business days. The refund will be issued to the original payment method used for the transaction.

Contact Us

If you need to cancel your order or have any questions regarding our cancellation policy, please contact our customer service team at [email protected]. Our team is available from Monday to Saturday and will do their best to assist you promptly and efficiently.