Frequently Asked Questions – Beatricetee Decor Home

Ordering

1. How do I place an order on Beatricetee?

Placing an order on Beatricetee is quick and straightforward. Simply browse our product selection, choose the item you wish to purchase, select your preferred size or color if applicable, and add it to your cart. Proceed to checkout and follow the prompts to complete your order.

2. Do I need to create an account to place an order?

No, creating an account is not required to make a purchase. However, having an account allows you to save your shipping and billing details for future orders, track your order history, and receive updates on new products and special promotions.

3. Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please reach out to us as soon as possible at [email protected]. While we will do our best to accommodate your request, changes or cancellations may not be possible if the order has already been processed. For further details, please refer to our Cancellation Policy below.

4. Is my personal and payment information secure on Beatricetee?

Yes, we prioritize the security of your personal and payment details. We utilize Secure Socket Layer (SSL) encryption to protect your information during transmission and storage. Additionally, we comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure your payment details remain safeguarded.

Shipping

1. How much does shipping cost?

We offer a flat shipping rate of $5.95 for all orders within the USA. This fee includes packaging, handling, and shipping your items to your address.

2. How long does shipping take?

Shipping times vary based on location but typically range from 2 to 4 business days. Please note that order processing may take 5 to 8 business days. During holidays or peak shopping seasons, shipping times may be longer.

3. Can I track my order?

Yes! Once your order has shipped, you will receive an email with a tracking number, which you can use to monitor the delivery status of your package.

4. Do you offer international shipping?

At this time, we only ship within the USA.

Return & Refund

1. What is your return policy?

At Beatricetee, we want you to be completely satisfied with your purchase. If you are not, you may return the item within 14 days of delivery for a full refund. The item must be returned in its original condition, with all tags attached and in its original packaging.

2. How do I initiate a return?

To start a return, please contact us at [email protected] to request a return authorization. We will provide you with detailed instructions on how to return the item.

3. How long does it take to process a return?

Returns are typically processed within 7 to 10 business days after we receive the returned item. Once your return is processed, you will receive a refund for the full purchase amount.

4. Can I exchange an item?

Yes! If you need to exchange an item for a different size or color, please contact us at [email protected] to request an exchange. We will provide you with return instructions and guide you through placing a new order for your preferred item.

Cancellation

1. How do I cancel my order?

If you need to cancel an order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request. However, please note that cancellations may not be possible if your order has already been processed.

Contact Information

For any further questions, concerns, or assistance, please reach out to our customer service team at [email protected]. We are here to help and will respond to your inquiries as promptly as possible.